:root {
  color-scheme: dark;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background: #eef0f3;
  color: #13171c;
  --panel: #ffffff;
  --panel-2: #ffffff;
  --line: #e3e6ea;
  --muted: #9ca8b8;
  --text: #13171c;
  --blue: #66a8ff;
  --green: #77d38a;
  --amber: #e9b65f;
  --red: #ff7a7a;
  --violet: #b694ff;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  background: #eef0f3;
  font-size: 13px;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  min-height: 40px;
  border: 1px solid #dfe3e8;
  border-radius: 8px;
  background: #f5f7f9;
  color: var(--text);
  padding: 0 14px;
  cursor: pointer;
}

button:hover {
  border-color: var(--blue);
}

button:disabled {
  color: #697484;
  cursor: not-allowed;
}

.ghost {
  background: #ffffff;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  padding: 10px 12px;
}

textarea {
  min-height: 138px;
  resize: vertical;
}

label {
  display: grid;
  gap: 7px;
  color: var(--muted);
  font-size: 13px;
}

.shell {
  width: min(1680px, 100%);
  margin: 0 auto;
  padding: 28px;
}

.topbar,
.auth-strip,
.channel-strip,
.status-line,
.guided-strip,
.panel,
.metric {
  border: 1px solid var(--line);
  background: var(--panel);
  border-radius: 8px;
}

.topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 16px 18px;
}

.brand {
  display: flex;
  align-items: center;
  gap: 18px;
  min-width: 0;
}

.brand img {
  width: 236px;
  max-width: 45vw;
  height: auto;
}

.brand div {
  display: grid;
  gap: 3px;
}

.brand strong {
  font-size: clamp(20px, 2.25vw, 28px);
  line-height: 1.05;
  max-width: 780px;
}

.brand span,
.muted {
  color: var(--muted);
}

.top-actions,
.head-actions,
.toggle-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.pill {
  display: inline-flex;
  min-height: 34px;
  align-items: center;
  justify-content: center;
  border: 1px solid #3b4855;
  border-radius: 999px;
  color: #13171c;
  padding: 0 14px;
  font-weight: 700;
  letter-spacing: 0;
}

.pill.ok {
  color: var(--green);
  border-color: rgba(119, 211, 138, 0.45);
}

.pill.warn {
  color: var(--amber);
  border-color: rgba(233, 182, 95, 0.45);
}

.pill.error {
  color: var(--red);
  border-color: rgba(255, 122, 122, 0.45);
}

.auth-strip {
  display: grid;
  grid-template-columns: minmax(280px, 1fr) minmax(170px, 220px) auto auto auto auto;
  gap: 12px;
  margin-top: 16px;
  padding: 12px;
}

.auto-channel-pill {
  display: grid;
  min-height: 44px;
  align-content: center;
  gap: 2px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 7px 12px;
}

.auto-channel-pill span {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
}

.auto-channel-pill strong {
  min-width: 0;
  overflow: hidden;
  color: var(--text);
  font-size: 13px;
  line-height: 1.2;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.setup-card {
  display: contents;
}

body:not([data-config-loaded="true"]) .metric-grid,
body:not([data-config-loaded="true"]) .channel-strip,
body:not([data-config-loaded="true"]) .channel-launchpad,
body:not([data-config-loaded="true"]) .agent-context-strip,
body:not([data-config-loaded="true"]) .task-inbox-strip,
body:not([data-config-loaded="true"]) .surface-switch,
body:not([data-config-loaded="true"]) .workspace {
  display: none;
}

body:not([data-config-loaded="true"]) .guided-strip {
  grid-template-columns: minmax(0, 1fr);
  width: min(760px, 100%);
  margin-right: auto;
  margin-left: auto;
}

body:not([data-config-loaded="true"]) .guided-steps {
  display: none;
}

body:not([data-config-loaded="true"]) .auth-strip {
  grid-template-columns: minmax(260px, 1fr);
  width: min(760px, 100%);
  margin-right: auto;
  margin-left: auto;
}

body:not([data-config-loaded="true"]) .auth-strip .auto-channel-pill,
body:not([data-config-loaded="true"]) .auth-strip button {
  display: none;
}

body:not([data-config-loaded="true"]) .setup-card {
  display: grid;
  width: min(760px, 100%);
  margin: 18px auto 0;
  padding: 18px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
  gap: 14px;
}

body:not([data-config-loaded="true"]) .setup-card .auth-strip,
body:not([data-config-loaded="true"]) .setup-card .guided-strip,
body:not([data-config-loaded="true"]) .setup-card .status-line {
  width: 100%;
  margin: 0;
  border: 0;
  background: transparent;
  padding: 0;
}

body:not([data-config-loaded="true"]) .setup-card .guided-strip {
  order: 1;
}

body:not([data-config-loaded="true"]) .setup-card .auth-strip {
  order: 2;
}

body:not([data-config-loaded="true"]) .setup-card .status-line {
  order: 3;
  border-top: 1px solid rgba(255, 255, 255, .08);
  padding-top: 10px;
  font-size: 12px;
}

body:not([data-config-loaded="true"]) .setup-card .guided-action {
  display: grid;
  gap: 12px;
  align-items: stretch;
}

body:not([data-config-loaded="true"]) .setup-card #primaryActionBtn {
  width: 100%;
}

body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .auth-strip {
  display: none;
}

.channel-strip {
  display: grid;
  grid-template-columns: minmax(190px, 0.65fr) minmax(260px, 1fr) minmax(0, 0.9fr) auto;
  gap: 10px;
  align-items: center;
  margin-top: 16px;
  padding: 12px;
}

.channel-strip > div:first-child {
  display: grid;
  gap: 4px;
}

.channel-strip span {
  color: var(--muted);
}

.channel-strip strong {
  font-size: 15px;
  line-height: 1.25;
}

.channel-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.channel-workflow {
  color: var(--muted);
  font-size: 13px;
  line-height: 1.35;
  min-width: 0;
  overflow-wrap: anywhere;
}

.channel-launchpad {
  display: grid;
  grid-template-columns: minmax(180px, 0.24fr) minmax(0, 1fr);
  gap: 12px;
  align-items: start;
  margin-top: 12px;
  padding: 12px;
}

.channel-launchpad > div:first-child {
  display: grid;
  gap: 4px;
}

.channel-launchpad span {
  color: var(--muted);
}

.channel-launchpad strong {
  font-size: 14px;
  line-height: 1.35;
}

.channel-buttons {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 7px;
}

.channel-button {
  display: flex;
  min-height: 48px;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  padding: 8px 10px;
  text-align: left;
  cursor: pointer;
}

.channel-button:hover,
.channel-button.active {
  border-color: #4b8fd9;
  background: #f5f7f9;
}

.channel-button strong {
  font-size: 12px;
  line-height: 1.2;
}

.channel-button small,
.channel-button span {
  color: var(--muted);
  font-size: 11px;
  line-height: 1.25;
}

.channel-badge {
  display: inline-flex;
  min-width: 24px;
  min-height: 24px;
  align-items: center;
  justify-content: center;
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  padding: 0 7px;
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
}

.channel-button.active .channel-badge {
  color: var(--green);
  border-color: rgba(119, 211, 138, .45);
}

.agent-context-strip {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 8px;
  margin-top: 12px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
}

.agent-context-strip > div {
  display: grid;
  gap: 4px;
  min-height: 54px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 9px 10px;
}

.agent-context-strip span {
  color: var(--muted);
  font-size: 11px;
}

.agent-context-strip strong {
  min-width: 0;
  overflow: hidden;
  color: var(--text);
  font-size: 12px;
  line-height: 1.25;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.task-inbox-strip {
  display: grid;
  grid-template-columns: minmax(180px, .34fr) minmax(320px, 1fr) auto;
  gap: 10px;
  align-items: stretch;
  margin-top: 10px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(245, 247, 249, .78);
}

.task-inbox-copy,
.task-inbox-actions {
  display: grid;
  gap: 6px;
  align-content: center;
}

.task-inbox-copy span {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
}

.task-inbox-copy strong {
  color: var(--text);
  font-size: 12px;
  line-height: 1.3;
}

.task-inbox-list {
  display: grid;
  grid-template-columns: repeat(4, minmax(150px, 1fr));
  gap: 8px;
  min-width: 0;
}

.task-inbox-list.empty {
  display: flex;
  align-items: center;
  min-height: 48px;
  color: var(--muted);
  font-size: 12px;
}

.task-card {
  display: grid;
  gap: 4px;
  min-width: 0;
  min-height: 58px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 8px 9px;
  color: var(--text);
  text-align: left;
}

.task-card.selected {
  border-color: rgba(96, 165, 250, .78);
  background: rgba(37, 99, 235, .12);
}

.task-card strong,
.task-card span,
.task-card small {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.task-card strong {
  font-size: 12px;
  line-height: 1.2;
}

.task-card span,
.task-card small {
  color: var(--muted);
  font-size: 11px;
  line-height: 1.25;
}

.task-inbox-actions {
  grid-template-columns: repeat(4, minmax(88px, auto)) auto;
  align-items: center;
}

.task-review-preview {
  display: grid;
  grid-column: 1 / -1;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
  align-items: center;
  min-height: 34px;
  border: 1px solid rgba(96, 165, 250, .28);
  border-radius: 8px;
  background: rgba(37, 99, 235, .06);
  padding: 8px 10px;
  color: var(--text);
  font-size: 12px;
}

.task-review-preview.empty {
  display: none;
}

.task-review-preview small {
  color: var(--muted);
}

.metric-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 14px;
  margin-top: 16px;
}

.metric {
  display: grid;
  gap: 6px;
  padding: 13px;
  min-height: 74px;
}

.metric span {
  color: var(--muted);
}

.metric strong {
  font-size: 18px;
  line-height: 1.1;
}

.status-line {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-top: 16px;
  padding: 10px 12px;
  color: var(--muted);
}

.guided-strip {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(300px, 0.46fr);
  gap: 12px;
  align-items: center;
  margin-top: 16px;
  padding: 12px;
}

.guided-steps {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 7px;
}

.guided-step {
  display: grid;
  gap: 3px;
  min-height: 56px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 8px;
}

.guided-step b {
  color: var(--text);
  font-size: 12px;
  line-height: 1.15;
}

.guided-step span {
  color: var(--muted);
  font-size: 11px;
}

.guided-step.done {
  border-color: rgba(119, 211, 138, 0.5);
}

.guided-step.active {
  border-color: rgba(102, 168, 255, 0.75);
  background: #f5f7f9;
}

.guided-action {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
  min-width: 0;
}

.guided-action > div {
  display: grid;
  gap: 5px;
  min-width: 0;
}

.guided-action span {
  color: var(--muted);
}

.surface-switch {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-top: 14px;
  padding: 8px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--panel);
}

.companion-launcher {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-left: auto;
  min-width: 0;
}

.companion-launcher select {
  width: 190px;
  min-height: 34px;
}

.companion-launcher button {
  min-height: 34px;
}

.surface-tab {
  min-height: 34px;
  background: #ffffff;
  font-size: 12px;
}

.surface-tab.active {
  border-color: rgba(102, 168, 255, 0.75);
  background: #f5f7f9;
}

.surface-tab:disabled {
  opacity: 0.42;
  cursor: not-allowed;
}

.surface-hidden {
  display: none !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .metric-grid,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .channel-strip,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .channel-launchpad,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .task-inbox-strip,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .companion-launcher,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #configBtn,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #sampleBtn,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #selfServiceBtn,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #outboundQuickBtn {
  display: none;
}

body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .status-line {
  display: none;
}

body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .surface-switch {
  justify-content: flex-end;
  border: 0;
  background: transparent;
  padding: 0;
}

body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .surface-switch .surface-tab {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .guided-strip {
  grid-template-columns: minmax(0, 1fr);
  padding: 10px 12px;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-primary-placement="call-cockpit"] .guided-strip {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .guided-steps {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .guided-action {
  min-height: 44px;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-primary-placement="call-cockpit"] #primaryActionBtn {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "cti"
    "call"
    "intake"
    "decision"
    "dispatch"
    "route"
    "preview";
  width: 100%;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .workspace > [data-surface-panel="contactcenter"] {
  display: none !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .cti-panel {
  max-width: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="phone"] .cti-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"] .cti-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="intake"] .cti-panel {
  display: block !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"][data-call-started="true"] .call-assist-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"][data-has-call-notes="true"] .call-assist-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="call"] .intake-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="intake"] .call-assist-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="intake"] .intake-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="persist"] .decision-panel {
  display: block !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"][data-call-started="true"][data-has-call-notes="false"] .call-assist-panel {
  display: none !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="dispatch"] .decision-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="dispatch"] .dispatch-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="match"] .dispatch-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="assign"] .dispatch-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="route"] .route-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="tdc"] .tdc-preview-panel,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="sync"] .tdc-preview-panel {
  display: block !important;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="auth"] .workspace,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="phone"] .workspace,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "cti";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"][data-call-started="true"] .workspace {
  grid-template-areas:
    "cti"
    "call";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="call"][data-call-started="true"][data-has-call-notes="false"] .workspace {
  grid-template-areas: "cti";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="call"] .workspace {
  grid-template-areas:
    "cti"
    "intake";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="call"][data-call-started="true"] .workspace {
  grid-template-areas:
    "cti"
    "call"
    "intake";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="call"][data-call-started="true"][data-has-call-notes="false"] .workspace {
  grid-template-areas:
    "cti"
    "intake";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="auth"] .workspace {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="intake"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "cti"
    "call";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"][data-workflow-step="intake"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "cti"
    "call"
    "intake";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="persist"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "decision";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="dispatch"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas:
    "decision"
    "dispatch";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="match"] .workspace,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="assign"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "dispatch";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="route"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "route";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="tdc"] .workspace,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-workflow-step="sync"] .workspace {
  grid-template-columns: minmax(0, 1fr);
  grid-template-areas: "preview";
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-assist-grid {
  grid-template-columns: minmax(0, 1fr);
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .cti-grid {
  grid-template-columns: minmax(260px, .48fr) minmax(0, 1.52fr);
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-prep-card {
  grid-column: 1 / -1;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"] .intake-panel {
  max-height: min(620px, 72vh);
  overflow: auto;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-session-strip {
  grid-template-columns: minmax(0, 0.7fr) minmax(0, 1.3fr) auto;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]):not([data-case-details-open="true"]) .outbound-search {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #analyzeCallBtn,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) #sendClosureFeedbackBtn,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .cti-panel .head-actions button,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .intake-panel .head-actions button,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .decision-panel .head-actions button,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .dispatch-panel .head-actions button,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .route-panel .head-actions button,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .tdc-preview-panel .head-actions button {
  display: none;
}

#advancedFlowBtn[aria-pressed="true"] {
  border-color: rgba(233, 182, 95, 0.6);
  color: var(--amber);
}

body[data-view="dispatch-companion"] .workspace {
  grid-template-columns: minmax(460px, .85fr) minmax(520px, 1.15fr);
  grid-template-areas:
    "board board"
    "dispatch route"
    "preview route";
}

body[data-view="careline-companion"] .workspace {
  grid-template-columns: minmax(520px, 1fr);
  grid-template-areas: "careline";
}

body[data-view="performance-wallboard"] .workspace {
  grid-template-columns: minmax(720px, 1fr);
  grid-template-areas: "performance";
}

body[data-view$="companion"] .guided-strip,
body[data-view="performance-wallboard"] .guided-strip {
  display: none;
}

#primaryActionBtn {
  min-width: 140px;
  background: #e4eefb;
  border-color: rgba(102, 168, 255, 0.65);
}

#primaryActionBtn.is-processing,
body[data-primary-processing="true"] #primaryActionBtn {
  border-color: rgba(233, 182, 95, 0.72);
  background: #fbf3e2;
  color: var(--amber);
}

.dispatch-focus-card {
  gap: 12px;
}

.focus-hero {
  display: grid;
  gap: 3px;
  padding: 12px;
  border: 1px solid rgba(102, 168, 255, 0.28);
  border-radius: 8px;
  background: rgba(102, 168, 255, 0.08);
}

.focus-hero span,
.dispatch-slot-strip span {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0;
}

.focus-hero strong {
  font-size: 20px;
}

.dispatch-slot-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 8px;
}

.dispatch-slot-strip > div {
  display: grid;
  gap: 3px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.025);
}

.dispatch-slot-strip strong {
  font-size: 16px;
}

.dispatch-slot-strip small {
  color: var(--muted);
}

.dispatch-chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.workspace {
  display: grid;
  grid-template-columns: minmax(420px, 0.95fr) minmax(440px, 1.1fr) minmax(380px, 0.95fr);
  grid-template-areas:
    "admin admin admin"
    "performance performance performance"
    "cti cti cti"
    "agent agent agent"
    "call call call"
    "careline careline careline"
    "workshop workshop workshop"
    "intake decision preview"
    "intake replacement preview"
    "intake dispatch route"
    "maintenance board board";
  gap: 16px;
  margin-top: 16px;
  min-width: 0;
}

.panel {
  min-width: 0;
  overflow: hidden;
}

.panel *,
.call-assist-panel *,
.cti-panel *,
.tdc-preview-panel * {
  min-width: 0;
}

.panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  border-bottom: 1px solid var(--line);
  padding: 14px 16px;
}

.panel h1,
.panel h2 {
  margin: 0;
  line-height: 1.1;
}

.panel-head p {
  margin: 5px 0 0;
  color: var(--muted);
}

.panel h1 {
  font-size: 22px;
}

.panel h2 {
  font-size: 18px;
}

.intake-panel {
  grid-area: intake;
}

.workshop-panel {
  grid-area: workshop;
}

.decision-panel {
  grid-area: decision;
}

.replacement-panel {
  grid-area: replacement;
}

.dispatch-panel {
  grid-area: dispatch;
}

.route-panel {
  grid-area: route;
}

.maintenance-panel {
  grid-area: maintenance;
}

.dispatch-board-panel {
  grid-area: board;
}

.cti-panel {
  grid-area: cti;
}

.ai-agent-panel {
  grid-area: agent;
}

.call-assist-panel {
  grid-area: call;
}

.careline-panel {
  grid-area: careline;
}

.tdc-preview-panel {
  grid-area: preview;
}

.performance-panel {
  grid-area: performance;
}

.admin-panel {
  grid-area: admin;
}

.dense-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  padding: 16px;
}

.service-contract-strip {
  display: grid;
  grid-template-columns: minmax(160px, 0.8fr) repeat(4, minmax(120px, 1fr));
  gap: 10px;
  border-top: 1px solid var(--line);
  padding: 14px 16px;
  align-items: end;
}

.contract-copy {
  display: grid;
  gap: 4px;
  align-self: center;
}

.contract-copy strong {
  line-height: 1.15;
}

.contract-copy span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.3;
}

.account-context-field.hidden {
  display: none;
}

.symptom-capture {
  display: grid;
  gap: 12px;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  padding: 16px;
}

.symptom-head {
  display: grid;
  grid-template-columns: minmax(120px, 0.34fr) minmax(0, 1fr);
  align-items: start;
  gap: 12px;
  min-width: 0;
}

.symptom-head h2 {
  font-size: 17px;
  max-width: 130px;
}

.symptom-controls {
  display: grid;
  grid-template-columns: repeat(5, minmax(120px, 1fr));
  gap: 12px;
}

#symptomCodePreview {
  width: auto;
  min-width: 0;
  min-height: 30px;
  max-width: 160px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  justify-content: flex-start;
  font-size: 12px;
  font-weight: 600;
  padding: 0 9px;
}

.wide {
  grid-column: span 2;
}

.intake-panel > label,
.toggle-row {
  padding: 0 16px 16px;
}

.cti-grid {
  display: grid;
  grid-template-columns: minmax(280px, 0.45fr) minmax(360px, 1fr);
  gap: 16px;
  padding: 16px;
  align-items: start;
}

.call-prep-card {
  grid-column: 1 / -1;
  display: grid;
  gap: 12px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 14px;
}

.call-prep-head,
.call-prep-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  min-width: 0;
}

.call-prep-head div {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.call-prep-head span,
.call-prep-grid span,
.call-prep-foot span {
  color: var(--muted);
  font-size: 12px;
}

.call-prep-head strong {
  font-size: 18px;
}

.call-prep-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 10px;
}

.call-prep-grid div {
  display: grid;
  gap: 4px;
  min-width: 0;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.call-prep-grid b {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.call-prep-foot button {
  flex: 0 0 auto;
}

.call-notes-inline {
  display: grid;
  gap: 7px;
  border-top: 1px solid #e3e6ea;
  padding-top: 12px;
}

.call-prep-phone-input {
  margin: 2px 0 4px;
}

.call-notes-inline textarea {
  min-height: 118px;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-notes-inline {
  display: none;
}

body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-call-started="true"] .call-notes-inline,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-has-call-notes="true"] .call-notes-inline,
body[data-surface="contactcenter"]:not([data-advanced-flow="true"])[data-case-details-open="true"] .call-notes-inline {
  display: grid;
}

.call-prep-actions {
  display: flex;
  flex: 0 0 auto;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 10px;
}

#callPrepPrimaryBtn {
  min-width: 180px;
  min-height: 46px;
  padding-inline: 18px;
}

#callPrepPrimaryBtn.is-processing,
body[data-primary-processing="true"] #callPrepPrimaryBtn {
  cursor: wait;
  opacity: .78;
}

body[data-primary-placement="strip"] #callPrepPrimaryBtn {
  display: none;
}

.call-assist-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.8fr) minmax(360px, 1fr) minmax(280px, 0.75fr);
  gap: 16px;
  padding: 16px;
  align-items: start;
  min-width: 0;
}

.call-session-strip {
  display: grid;
  grid-column: 1 / -1;
  grid-template-columns: minmax(140px, 0.35fr) minmax(220px, 0.65fr) minmax(0, auto);
  gap: 12px;
  align-items: end;
  min-width: 0;
}

.call-assist-preview,
.leadtime-preview,
.closure-preview,
.closure-learning-status {
  display: grid;
  gap: 10px;
  min-width: 0;
  max-width: 100%;
}

.ai-agent-grid {
  display: grid;
  grid-template-columns: minmax(260px, .75fr) minmax(360px, 1fr) minmax(360px, 1fr);
  gap: 14px;
  padding: 16px;
  align-items: start;
}

.ai-agent-inbox,
.ai-agent-timeline,
.ai-agent-recommendation {
  display: grid;
  gap: 10px;
  min-height: 190px;
}

.ai-agent-card,
.ai-agent-message,
.ai-agent-action-card {
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.ai-agent-card {
  width: 100%;
  text-align: left;
  color: var(--text);
}

.ai-agent-card.selected,
.ai-agent-card:hover {
  border-color: var(--blue);
}

.ai-agent-card strong,
.ai-agent-message strong,
.ai-agent-action-card strong {
  display: block;
  margin-bottom: 5px;
}

.ai-agent-message.customer {
  border-color: rgba(102, 168, 255, .35);
}

.ai-agent-message.agent {
  border-color: rgba(80, 204, 151, .35);
}

.ai-agent-action-card.warn {
  border-color: rgba(249, 196, 94, .5);
}

.ai-agent-action-card.ok {
  border-color: rgba(80, 204, 151, .45);
}

.careline-grid {
  display: grid;
  grid-template-columns: minmax(250px, 0.55fr) minmax(380px, 0.95fr) minmax(430px, 1.05fr);
  gap: 14px;
  padding: 16px;
  align-items: start;
}

.inline-control {
  width: min(150px, 100%);
}

.inline-control select {
  min-height: 38px;
}

.careline-grid textarea {
  min-height: 260px;
}

.careline-inbox,
.careline-chat,
.careline-reply {
  display: grid;
  gap: 10px;
  min-height: 210px;
}

.careline-card,
.message-bubble,
.reply-draft {
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.careline-card {
  text-align: left;
  width: 100%;
  color: var(--text);
}

.careline-card.selected,
.careline-card:hover {
  border-color: var(--blue);
}

.careline-card strong,
.message-bubble strong,
.reply-draft strong {
  display: block;
  margin-bottom: 5px;
}

.message-bubble.customer {
  border-color: rgba(102, 168, 255, 0.35);
}

.message-bubble.assistant {
  border-color: rgba(80, 204, 151, 0.35);
}

.reply-draft pre {
  margin: 8px 0 0;
  white-space: pre-wrap;
  color: var(--text);
  font-family: inherit;
  line-height: 1.45;
  max-height: 440px;
  overflow: auto;
}

.careline-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.decision-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.decision-buttons button {
  min-height: 34px;
  border-radius: 999px;
  padding: 5px 10px;
  font-size: 12px;
}

.workshop-grid {
  display: grid;
  grid-template-columns: minmax(260px, 0.55fr) minmax(360px, 0.75fr) minmax(420px, 1fr);
  gap: 14px;
  padding: 16px;
  align-items: start;
}

.workshop-inbox,
.workshop-case,
.workshop-flow {
  display: grid;
  gap: 10px;
  min-height: 220px;
}

.workshop-card,
.workshop-step {
  display: grid;
  gap: 7px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
  text-align: left;
  color: var(--text);
}

.workshop-card.selected,
.workshop-card:hover {
  border-color: var(--blue);
}

.workshop-step.done {
  border-color: rgba(119, 211, 138, 0.42);
}

.workshop-step.active {
  border-color: rgba(245, 177, 78, 0.55);
  background: #ffffff;
}

.closure-preview {
  grid-column: 1 / -1;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.closure-learning-status {
  grid-column: 1 / -1;
  border: 1px solid rgba(80, 204, 151, .2);
  border-radius: 8px;
  background: rgba(80, 204, 151, .04);
  padding: 10px 12px;
  color: var(--muted);
}

.closure-learning-status.ok {
  color: var(--green);
  border-color: rgba(80, 204, 151, .45);
}

.closure-learning-status.warn {
  color: var(--amber);
  border-color: rgba(249, 196, 94, .5);
}

.runtime-boundary-card {
  border: 1px solid rgba(125, 211, 252, .22);
  border-radius: 8px;
  background: rgba(125, 211, 252, .05);
  padding: 10px;
  min-width: 0;
  max-width: 100%;
  overflow-wrap: anywhere;
}

.closure-preview.empty {
  min-height: 58px;
  color: var(--muted);
}

.closure-preview.risk {
  border-color: rgba(255, 114, 118, 0.62);
}

.closure-preview.missing,
.closure-preview.review {
  border-color: rgba(249, 196, 94, 0.62);
}

.closure-preview.dispatch_ready,
.closure-preview.advice_ready {
  border-color: rgba(80, 204, 151, 0.65);
}

.closure-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: start;
}

.closure-head div,
.closure-copy {
  display: grid;
  gap: 4px;
}

.closure-head span,
.closure-copy small {
  color: var(--muted);
}

.readiness-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 8px;
  min-width: 0;
}

.readiness-item {
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 9px;
  min-width: 0;
  overflow-wrap: anywhere;
}

.readiness-item.ok,
.readiness-item.optional {
  border-color: rgba(80, 204, 151, 0.48);
}

.readiness-item.warn,
.readiness-item.missing {
  border-color: rgba(249, 196, 94, 0.58);
}

.readiness-item.risk {
  border-color: rgba(255, 114, 118, 0.62);
}

.readiness-item strong,
.readiness-item span {
  display: block;
  line-height: 1.2;
}

.readiness-item span {
  color: var(--muted);
  margin-top: 4px;
}

.closure-copy {
  grid-template-columns: repeat(3, minmax(180px, 1fr));
}

.closure-copy p {
  margin: 0;
  color: var(--text);
}

.suggestion-list,
.leadtime-list {
  display: grid;
  gap: 8px;
}

.suggestion-card,
.leadtime-card {
  display: grid;
  gap: 6px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 9px;
}

.suggestion-card {
  grid-template-columns: minmax(105px, 0.35fr) minmax(0, 1fr) minmax(64px, auto) minmax(64px, auto);
  align-items: center;
  min-width: 0;
}

.suggestion-card strong,
.leadtime-card strong {
  line-height: 1.15;
  font-size: 13px;
  font-weight: 700;
}

.leadtime-card.best {
  border-color: rgba(80, 204, 151, 0.65);
}

.suggestion-card.same {
  opacity: 0.62;
}

.suggestion-card.conflict {
  border-color: rgba(255, 114, 118, 0.62);
}

.suggestion-card.overwrite {
  border-color: rgba(249, 196, 94, 0.62);
}

.suggestion-card button {
  min-height: 32px;
  padding: 4px 8px;
}

.suggestion-card > span:not(.chip) {
  min-width: 0;
  color: #13171c;
  line-height: 1.25;
  overflow-wrap: anywhere;
}

.compact-note {
  font-size: 12px;
}

.compact-ok {
  min-height: 56px;
}

.leadtime-summary-card {
  display: grid;
  gap: 5px;
  border: 1px solid rgba(80, 204, 151, 0.62);
  border-radius: 8px;
  background: #ffffff;
  padding: 11px;
}

.leadtime-summary-card small,
.leadtime-summary-card span {
  color: var(--muted);
}

.leadtime-summary-card strong {
  font-size: 16px;
}

.leadtime-days {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 7px;
}

.leadtime-days span {
  display: grid;
  gap: 2px;
  min-width: 0;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 8px;
  color: var(--muted);
  font-size: 12px;
}

.leadtime-days b {
  color: var(--text);
  font-size: 13px;
}

.leadtime-list.compact {
  grid-template-columns: 1fr;
}

.leadtime-list.compact .leadtime-card {
  grid-template-columns: minmax(120px, 0.7fr) minmax(160px, 1fr);
  align-items: center;
}

.service-type-strip {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.lookup-results {
  display: grid;
  gap: 10px;
}

.outbound-search {
  display: grid;
  gap: 12px;
  border-top: 1px solid var(--line);
  padding: 16px;
}

.outbound-search-row {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) auto;
  gap: 12px;
  align-items: end;
}

.outbound-actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.outbound-card {
  min-height: auto;
}

.lookup-card {
  display: grid;
  gap: 10px;
  width: 100%;
  min-height: 116px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  padding: 13px;
  text-align: left;
  cursor: pointer;
}

.lookup-card:hover,
.asset-choice:hover {
  border-color: var(--blue);
}

.lookup-title {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.asset-row {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.asset-choice {
  min-height: 34px;
  border-radius: 999px;
  padding: 0 11px;
  background: #f5f7f9;
  font-size: 13px;
}

.check {
  display: flex;
  grid-template-columns: none;
  align-items: center;
  gap: 9px;
  color: var(--text);
}

.check input {
  width: auto;
}

.trace,
.dispatch-card,
.route-list,
.trigger-list,
.tour-map,
.day-board,
.board-lanes,
.match-panel,
.handoff-card,
.replacement-preview {
  padding: 16px;
}

.empty {
  color: var(--muted);
  line-height: 1.45;
}

.trace-grid {
  display: grid;
  gap: 12px;
}

.trace-card,
.candidate-card,
.trigger-card,
.route-stop,
.replacement-box {
  border: 1px solid #e3e6ea;
  background: var(--panel-2);
  border-radius: 8px;
  padding: 13px;
  min-width: 0;
  overflow-wrap: anywhere;
}

.trace-card {
  display: grid;
  gap: 9px;
}

.route-provider-strip {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) auto auto;
  gap: 10px;
  align-items: end;
  padding: 14px 16px 0;
}

.route-provider-strip label {
  display: grid;
  gap: 6px;
  color: var(--muted);
}

.route-provider-summary {
  margin: 10px 16px 0;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px 12px;
  color: var(--muted);
  font-size: 13px;
  line-height: 1.35;
}

.route-provider-summary strong {
  color: var(--text);
}

.replacement-preview {
  display: grid;
  gap: 12px;
  min-height: 170px;
}

.replacement-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
}

.replacement-head div {
  display: grid;
  gap: 4px;
}

.replacement-head strong {
  font-size: 18px;
  line-height: 1.15;
}

.replacement-meter {
  height: 8px;
  overflow: hidden;
  border: 1px solid rgba(148, 163, 184, 0.25);
  border-radius: 999px;
  background: #ffffff;
}

.replacement-meter span {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg, var(--green), var(--amber));
}

.replacement-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.replacement-box {
  display: grid;
  gap: 7px;
}

.replacement-box ul {
  display: grid;
  gap: 5px;
  margin: 0;
  padding-left: 18px;
  color: var(--muted);
  line-height: 1.35;
}

.replacement-box li {
  overflow-wrap: anywhere;
}

.replacement-boundary {
  border-color: rgba(233, 182, 95, 0.45);
  background: rgba(233, 182, 95, 0.06);
}

.commercial-review-section {
  display: grid;
  gap: 12px;
  border-top: 1px solid var(--line);
  padding: 16px;
}

.review-headline {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
}

.review-headline h3 {
  margin: 0 0 5px;
}

.review-headline p {
  margin: 0;
  color: var(--muted);
}

.commercial-review-queue {
  display: grid;
  gap: 10px;
}

.commercial-review-card {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(260px, 0.9fr) auto;
  gap: 12px;
  align-items: start;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  padding: 12px;
  background: var(--panel-2);
  text-align: left;
}

.commercial-review-card.selected {
  border-color: rgba(102, 168, 255, 0.8);
  background: #f5f7f9;
}

.commercial-review-card strong {
  display: block;
  margin-bottom: 5px;
  line-height: 1.2;
}

.commercial-review-card small,
.commercial-review-card span {
  color: var(--muted);
  line-height: 1.35;
}

.commercial-review-card .review-facts {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.commercial-review-card .review-actions {
  display: grid;
  gap: 6px;
  justify-items: end;
}

.trace-card strong,
.candidate-card strong,
.trigger-card strong,
.route-stop strong {
  display: block;
  margin-bottom: 5px;
}

.kv {
  display: grid;
  grid-template-columns: 150px minmax(0, 1fr);
  gap: 8px;
  color: var(--muted);
}

.kv b {
  color: var(--text);
}

.chip-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  min-width: 0;
}

.chip {
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  color: #56606b;
  padding: 5px 8px;
  font-size: 12px;
  line-height: 1.15;
  max-width: 100%;
  overflow-wrap: anywhere;
}

.route-stop {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 12px;
  align-items: start;
  margin-bottom: 10px;
}

.seq {
  width: 30px;
  height: 30px;
  border-radius: 999px;
  background: #f5f7f9;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  color: var(--blue);
}

.risk {
  color: var(--red);
}

.good {
  color: var(--green);
}

.warn {
  color: var(--amber);
}

.board-controls {
  display: grid;
  grid-template-columns: minmax(240px, 1.3fr) repeat(6, minmax(120px, 0.8fr));
  gap: 12px;
  padding: 16px;
  border-bottom: 1px solid var(--line);
}

.board-control-button {
  align-self: end;
  min-height: 42px;
}

.day-board {
  border-bottom: 1px solid var(--line);
  display: grid;
  gap: 12px;
}

.day-board-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.day-board-head .chip-row {
  justify-content: flex-end;
}

.day-board-head > div:first-child {
  display: grid;
  gap: 4px;
}

.timeline {
  display: grid;
  grid-template-columns: 190px repeat(12, minmax(62px, 1fr));
  gap: 1px;
  overflow-x: auto;
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #f5f7f9;
}

.time-cell,
.tech-cell,
.schedule-cell {
  min-height: 42px;
  background: #ffffff;
  padding: 9px;
}

.time-cell {
  color: var(--muted);
  font-weight: 800;
  text-align: center;
}

.tech-cell {
  position: sticky;
  left: 0;
  z-index: 2;
  display: grid;
  gap: 4px;
  min-width: 190px;
}

.tech-cell strong {
  color: var(--text);
  line-height: 1.15;
}

.tech-cell span {
  color: var(--muted);
  font-size: 12px;
}

.schedule-row {
  position: relative;
  grid-column: span 12;
  min-width: 744px;
  min-height: 76px;
  background: #ffffff;
  overflow: hidden;
}

.schedule-gridline {
  position: absolute;
  top: 0;
  bottom: 0;
  width: 1px;
  background: rgba(245, 247, 249, 0.9);
}

.job-block,
.suggestion-block,
.travel-block {
  position: absolute;
  min-height: 33px;
  border: 1px solid rgba(255,255,255,0.18);
  border-radius: 7px;
  padding: 5px 7px;
  overflow: hidden;
  color: #13171c;
}

.job-block {
  display: grid;
  gap: 2px;
  z-index: 2;
  text-align: left;
}

.job-block strong,
.suggestion-block strong {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.job-block span,
.suggestion-block span,
.travel-block span {
  font-size: 11px;
  opacity: 0.88;
}

.job-block strong,
.suggestion-block strong {
  font-size: 12px;
}

.travel-block {
  display: flex;
  align-items: center;
  justify-content: center;
  min-width: 42px;
  background: #f5f7f9;
  color: #56606b;
  z-index: 1;
}

.suggestion-block {
  border-style: dashed;
  background: rgba(102, 168, 255, 0.18);
  z-index: 3;
  text-align: left;
}

.job-block:hover,
.job-block.selected-job,
.suggestion-block:hover {
  border-color: rgba(255, 255, 255, 0.75);
  box-shadow: 0 0 0 1px rgba(255,255,255,0.15);
}

.schedule-empty {
  position: absolute;
  left: 12px;
  top: 26px;
  font-size: 13px;
}

.job-maintenance {
  background: #2d6a4f;
}

.job-urgent {
  background: #8a5b16;
}

.job-safety {
  background: #f7e6e3;
}

.job-install {
  background: #e4eefb;
}

.job-service {
  background: #e4eefb;
}

.job-done {
  background: #e3f3ea;
  opacity: 0.82;
}

.board-lanes {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
  gap: 12px;
}

.board-summary {
  display: grid;
  gap: 10px;
  padding: 14px 16px;
  border-top: 1px solid var(--line);
}

.board-summary-head,
.selected-dispatch-summary {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: center;
}

.board-summary-head span,
.selected-dispatch-summary span,
.selected-dispatch-summary small {
  color: var(--muted);
}

.board-status-strip {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
}

.status-count {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 2px 8px;
  align-items: center;
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #ffffff;
  padding: 9px;
}

.status-count b {
  grid-row: span 2;
  color: var(--blue);
  font-size: 18px;
}

.status-count span {
  color: var(--text);
  font-weight: 700;
}

.status-count small {
  color: var(--muted);
  font-size: 11px;
}

.selected-dispatch-summary {
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
  flex-wrap: wrap;
}

.board-lane-guide {
  grid-column: 1 / -1;
  display: flex;
  justify-content: space-between;
  gap: 12px;
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px 12px;
  color: var(--muted);
}

.board-lane-guide strong {
  color: var(--text);
}

.tour-map {
  border-bottom: 1px solid var(--line);
  display: grid;
  gap: 12px;
}

.tour-map-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.tour-map-head > div:first-child {
  display: grid;
  gap: 4px;
}

.tour-svg {
  width: 100%;
  min-height: 220px;
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #ffffff;
}

.tour-svg rect {
  fill: #ffffff;
  stroke: #e3e6ea;
  stroke-width: 0.6;
}

.tour-svg polyline {
  fill: none;
  stroke: var(--blue);
  stroke-width: 0.62;
  stroke-linecap: round;
  stroke-linejoin: round;
  opacity: 0.78;
}

.tour-svg circle {
  fill: var(--green);
  stroke: #ffffff;
  stroke-width: 0.45;
  opacity: 0.88;
}

.tour-svg circle.start {
  fill: var(--amber);
}

.tour-svg text {
  fill: #dbe7f5;
  font-size: 3.2px;
  font-weight: 600;
  opacity: 0.86;
}

.tour-list {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 10px;
}

.tour-compact-list {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.tour-compact-list span {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  min-height: 30px;
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  background: #ffffff;
  color: var(--muted);
  padding: 4px 9px;
  font-size: 12px;
}

.tour-compact-list b {
  width: 20px;
  height: 20px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #f5f7f9;
  color: var(--blue);
}

.tour-leg-strip {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(155px, 1fr));
  gap: 8px;
}

.tour-leg-card {
  display: grid;
  gap: 4px;
  min-height: 58px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.tour-leg-card strong {
  line-height: 1.15;
}

.tour-leg-card span {
  color: var(--muted);
  font-size: 12px;
  line-height: 1.25;
}

.leg-meta {
  display: flex;
  gap: 7px;
  flex-wrap: wrap;
  margin-top: 7px;
}

.leg-meta span {
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  color: #56606b;
  padding: 3px 8px;
  font-size: 12px;
}

.board-lane {
  border: 1px solid #f5f7f9;
  border-radius: 8px;
  background: #ffffff;
  min-height: 220px;
  overflow: hidden;
}

.lane-head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  border-bottom: 1px solid #f5f7f9;
  padding: 12px;
  color: var(--muted);
  font-weight: 700;
}

.lane-head div {
  display: grid;
  gap: 2px;
}

.lane-head span {
  color: var(--text);
}

.lane-head small {
  font-size: 11px;
  font-weight: 400;
}

.board-card {
  display: grid;
  gap: 8px;
  margin: 10px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  color: var(--text);
  padding: 10px;
  text-align: left;
  width: calc(100% - 20px);
  min-height: 104px;
}

.board-card:hover,
.board-card.selected {
  border-color: var(--blue);
}

.board-card.selected {
  box-shadow: inset 0 0 0 1px rgba(102, 168, 255, 0.35);
}

.board-title {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.board-title strong {
  line-height: 1.2;
  font-size: 14px;
  overflow-wrap: anywhere;
}

.board-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.board-meta span {
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  color: #56606b;
  padding: 4px 8px;
  font-size: 12px;
}

.contract-preview-card {
  border-color: rgba(80, 204, 151, 0.36);
}

.contract-scope {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.contract-scope span {
  display: grid;
  gap: 4px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  color: var(--muted);
  padding: 8px;
  font-size: 12px;
  line-height: 1.3;
}

.contract-scope b {
  color: var(--text);
}

.handoff-card {
  display: grid;
  gap: 10px;
}

.handoff-conflicts {
  display: grid;
  gap: 10px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.match-panel {
  border-top: 1px solid var(--line);
  display: grid;
  gap: 12px;
}

.performance-kpis {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 12px;
  padding: 16px;
}

.performance-kpi {
  display: grid;
  gap: 8px;
  min-height: 118px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: var(--panel-2);
  padding: 14px;
}

.performance-kpi span {
  color: var(--muted);
  font-size: 12px;
}

.performance-kpi strong {
  font-size: 23px;
  line-height: 1.05;
}

.performance-kpi small {
  color: var(--muted);
  line-height: 1.3;
}

.performance-layout {
  display: grid;
  grid-template-columns: minmax(300px, 1fr) minmax(300px, 1fr) minmax(280px, .85fr);
  gap: 16px;
  border-top: 1px solid var(--line);
  padding: 16px;
}

.performance-chart-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
  gap: 16px;
  border-top: 1px solid var(--line);
  padding: 16px;
}

.performance-layout h3,
.performance-chart-grid h3 {
  margin: 0 0 10px;
  font-size: 15px;
}

.performance-chart {
  display: grid;
  gap: 8px;
  min-height: 260px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.performance-chart.performance-echart {
  display: block;
  min-height: 300px;
  padding: 6px;
}

.performance-chart.empty {
  color: var(--muted);
  min-height: 120px;
}

.performance-chart .echart-canvas {
  width: 100%;
  height: 286px;
}

.chart-row {
  display: grid;
  grid-template-columns: minmax(120px, 0.7fr) minmax(120px, 1fr) minmax(84px, auto);
  gap: 10px;
  align-items: center;
  min-height: 38px;
  border-color: transparent;
  background: transparent;
  padding: 6px;
  text-align: left;
}

.chart-row:hover {
  border-color: #e3e6ea;
  background: #ffffff;
}

.chart-row span,
.chart-row b {
  overflow-wrap: anywhere;
}

.chart-track {
  height: 10px;
  overflow: hidden;
  border: 1px solid #e3e6ea;
  border-radius: 999px;
  background: #ffffff;
}

.chart-track i {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg, #2fb8a6, #66a8ff);
}

.performance-drilldown-section {
  border-top: 1px solid var(--line);
  padding: 16px;
}

.master-data-summary,
.master-data-contracts,
.master-data-manifest,
.master-data-validation,
.financial-reflection-panel,
.event-taxonomy-panel,
.demo-readiness-panel,
.demo-scenario-panel,
.managed-servicer-panel {
  display: grid;
  gap: 10px;
  border-top: 1px solid var(--line);
  padding: 16px;
}

.master-data-summary.empty,
.master-data-contracts.empty,
.master-data-manifest.empty,
.master-data-validation.empty,
.financial-reflection-panel.empty,
.event-taxonomy-panel.empty,
.demo-readiness-panel.empty,
.demo-scenario-panel.empty,
.managed-servicer-panel.empty {
  color: var(--muted);
}

.master-data-summary {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.master-data-kpi,
.master-data-card,
.validation-card {
  display: grid;
  gap: 8px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.master-data-kpi span,
.master-data-card small,
.validation-card small {
  color: var(--muted);
}

.master-data-kpi strong,
.master-data-card strong,
.validation-card strong {
  min-width: 0;
  overflow-wrap: anywhere;
}

.master-data-contracts {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.master-data-manifest {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.master-data-manifest .master-data-card {
  border-color: rgba(125, 211, 252, .18);
}

.event-taxonomy-panel {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.financial-reflection-panel {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.demo-readiness-panel {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.demo-scenario-panel {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.managed-servicer-panel {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.event-taxonomy-card,
.financial-reflection-card,
.demo-readiness-card,
.demo-scenario-card,
.managed-servicer-card {
  display: grid;
  gap: 8px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.financial-reflection-card {
  border-color: rgba(52, 211, 153, .18);
}

.financial-reflection-card.hero {
  grid-column: span 2;
  border-color: rgba(125, 211, 252, .28);
}

.financial-reflection-card.lane {
  border-color: rgba(251, 191, 36, .18);
}

.demo-readiness-card.hero {
  border-color: rgba(119, 211, 138, .45);
}

.demo-scenario-card.hero {
  border-color: rgba(102, 168, 255, .45);
}

.managed-servicer-card.hero {
  border-color: rgba(182, 148, 255, .42);
}

.demo-readiness-card.wide,
.demo-scenario-card.wide,
.managed-servicer-card.wide {
  grid-column: 1 / -1;
}

.demo-scenario-card.warn {
  border-color: rgba(233, 182, 95, .35);
}

.demo-readiness-card.ok {
  border-color: rgba(119, 211, 138, .35);
}

.demo-readiness-card.warn {
  border-color: rgba(233, 182, 95, .35);
}

.demo-readiness-card.error {
  border-color: rgba(255, 122, 122, .35);
}

.demo-readiness-card.hero strong {
  font-size: 26px;
}

.demo-scenario-card.hero strong {
  font-size: 20px;
}

.managed-servicer-card.hero strong {
  font-size: 19px;
  line-height: 1.2;
}

.demo-readiness-title {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  justify-content: space-between;
}

.qa-checklist {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
  gap: 8px;
}

.demo-runbook {
  display: grid;
  gap: 8px;
}

.demo-runbook-step {
  display: grid;
  grid-template-columns: minmax(150px, .75fr) minmax(0, 1.35fr) minmax(0, 1.25fr) auto;
  gap: 10px;
  align-items: center;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.demo-runbook-step.ok {
  border-color: rgba(119, 211, 138, .35);
}

.demo-runbook-step.warn {
  border-color: rgba(233, 182, 95, .35);
}

.demo-runbook-step em {
  color: var(--muted);
  font-style: normal;
  white-space: nowrap;
}

.demo-runbook-step span,
.demo-runbook-step small {
  overflow-wrap: anywhere;
}

.qa-check {
  display: grid;
  gap: 4px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.qa-check.ok {
  border-color: rgba(119, 211, 138, .35);
}

.qa-check.warn {
  border-color: rgba(233, 182, 95, .35);
}

.qa-check.error {
  border-color: rgba(255, 122, 122, .35);
}

.qa-check span {
  color: var(--muted);
}

.event-taxonomy-card small,
.demo-readiness-card small,
.demo-scenario-card small,
.qa-check small {
  color: var(--muted);
  line-height: 1.35;
}

.contract-field-list,
.validation-facts {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.managed-route-grid,
.managed-path-grid {
  display: grid;
  gap: 8px;
}

.managed-route-grid {
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.managed-route-grid div,
.managed-path {
  display: grid;
  gap: 4px;
  min-width: 0;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.managed-route-grid span,
.managed-path span,
.managed-path small,
.managed-servicer-card small {
  color: var(--muted);
  line-height: 1.35;
}

.managed-route-grid b,
.managed-path b {
  min-width: 0;
  overflow-wrap: anywhere;
}

.performance-drilldown {
  display: grid;
  gap: 12px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 12px;
}

.performance-drilldown.empty {
  color: var(--muted);
}

.drilldown-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.drilldown-summary div {
  display: grid;
  gap: 4px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.drilldown-summary span,
.drilldown-summary small {
  color: var(--muted);
  font-size: 12px;
}

.drilldown-summary strong {
  min-width: 0;
  overflow-wrap: anywhere;
  font-size: 16px;
}

.drilldown-events {
  display: grid;
  gap: 8px;
}

.drilldown-event {
  display: grid;
  gap: 8px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.drilldown-event > div {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  justify-content: space-between;
}

.drilldown-event small,
.drilldown-event p {
  color: var(--muted);
}

.drilldown-event p {
  margin: 0;
  overflow-wrap: anywhere;
}

.performance-table,
.performance-samples {
  display: grid;
  gap: 8px;
}

.performance-row {
  display: grid;
  grid-template-columns: minmax(160px, 1.4fr) repeat(5, minmax(72px, 0.7fr)) minmax(130px, 0.9fr);
  gap: 8px;
  align-items: center;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.performance-row-click {
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
}

.performance-row-click:hover {
  border-color: #4b8fd9;
  background: #f5f7f9;
}

.performance-row.header {
  color: var(--muted);
  background: transparent;
  border-color: transparent;
  padding-block: 4px;
}

.performance-row b,
.performance-row span {
  min-width: 0;
  overflow-wrap: anywhere;
}

.quality-band {
  justify-self: start;
  border: 1px solid #3b4855;
  border-radius: 999px;
  padding: 5px 10px;
  font-weight: 700;
  font-size: 12px;
}

.quality-band.good {
  color: var(--green);
  border-color: rgba(119, 211, 138, 0.45);
}

.quality-band.warn {
  color: var(--amber);
  border-color: rgba(233, 182, 95, 0.45);
}

.quality-band.bad {
  color: var(--red);
  border-color: rgba(255, 122, 122, 0.45);
}

.performance-sample {
  display: grid;
  gap: 6px;
  border: 1px solid #e3e6ea;
  border-radius: 8px;
  background: #ffffff;
  padding: 10px;
}

.performance-sample div {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  color: var(--muted);
  font-size: 12px;
}

.match-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.match-head > div:first-child {
  display: grid;
  gap: 4px;
}

.match-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

.match-card {
  display: grid;
  gap: 9px;
  width: 100%;
  min-height: 150px;
  border: 1px solid #e3e6ea;
  background: #ffffff;
  text-align: left;
}

.match-card.best {
  border-color: rgba(119, 211, 138, 0.65);
}

.match-title {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.match-title span {
  color: var(--green);
  font-weight: 800;
}

.score-bar {
  height: 7px;
  border-radius: 999px;
  background: #f5f7f9;
  overflow: hidden;
}

.score-bar i {
  display: block;
  height: 100%;
  border-radius: inherit;
  background: linear-gradient(90deg, var(--blue), var(--green));
}

.handoff-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
}

@media (max-width: 1180px) {
  .workspace {
    grid-template-columns: 1fr 1fr;
    grid-template-areas:
      "admin admin"
      "performance performance"
      "cti cti"
      "agent agent"
      "call call"
      "careline careline"
      "workshop workshop"
      "intake intake"
      "decision preview"
      "replacement preview"
      "dispatch route"
      "board board"
      "maintenance maintenance";
  }

  .board-lanes,
  .match-grid,
  .handoff-grid,
  .performance-kpis,
  .performance-chart-grid,
  .drilldown-summary,
  .master-data-summary,
  .master-data-contracts,
  .master-data-manifest,
  .financial-reflection-panel,
  .event-taxonomy-panel,
  .demo-readiness-panel,
  .demo-scenario-panel,
  .managed-servicer-panel,
  .managed-route-grid,
  .performance-layout,
  .replacement-grid,
  .ai-agent-grid,
  .commercial-review-card,
  .service-contract-strip,
  .channel-launchpad,
  .agent-context-strip,
  .task-inbox-strip,
  .guided-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .task-inbox-list,
  .task-inbox-actions {
    grid-column: 1 / -1;
  }

  .channel-buttons {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .guided-steps {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .call-prep-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {
  .shell {
    padding: max(14px, env(safe-area-inset-top)) 14px max(18px, env(safe-area-inset-bottom));
  }

  .topbar,
  .brand {
    align-items: flex-start;
  }

  .topbar {
    flex-direction: column;
  }

  .brand {
    width: 100%;
    justify-content: space-between;
  }

  .brand img {
    width: min(210px, 48vw);
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .topbar {
    gap: 10px;
    padding: 12px;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .brand span,
  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .top-actions,
  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .surface-switch {
    display: none;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .workspace {
    margin-top: 10px;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .cti-panel .panel-head {
    padding: 12px;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .cti-panel .panel-head p {
    display: none;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-prep-head {
    order: 1;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-prep-phone-input {
    order: 2;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-prep-foot {
    order: 3;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-prep-grid {
    order: 4;
  }

  body[data-config-loaded="true"][data-surface="contactcenter"]:not([data-advanced-flow="true"]) .call-notes-inline {
    order: 5;
  }

  .auth-strip,
  .channel-strip,
  .channel-launchpad,
  .agent-context-strip,
  .task-inbox-strip,
  .metric-grid,
  .guided-strip,
  .workspace,
  .dense-grid,
  .service-contract-strip,
  .call-assist-grid,
  .careline-grid,
  .workshop-grid,
  .performance-kpis,
  .performance-chart-grid,
  .drilldown-summary,
  .master-data-summary,
  .master-data-contracts,
  .master-data-manifest,
  .financial-reflection-panel,
  .event-taxonomy-panel,
  .demo-readiness-panel,
  .demo-scenario-panel,
  .managed-servicer-panel,
  .managed-route-grid,
  .managed-path-grid,
  .replacement-grid,
  .commercial-review-card,
  .performance-layout,
  .call-session-strip,
  .readiness-grid,
  .closure-copy,
  .symptom-controls,
  .cti-grid,
  .board-controls,
  .board-lanes,
  .match-grid,
  .handoff-grid,
  .performance-row,
  .performance-row.header,
  .demo-runbook-step {
    grid-template-columns: 1fr;
  }

  .call-prep-grid {
    grid-template-columns: 1fr 1fr;
  }

  .call-prep-head,
  .call-prep-foot {
    align-items: flex-start;
    flex-direction: column;
  }

  .task-inbox-list,
  .task-inbox-actions {
    grid-template-columns: 1fr;
  }

  .workspace {
    grid-template-areas:
      "admin"
      "performance"
      "cti"
      "agent"
      "call"
      "careline"
      "workshop"
      "intake"
      "decision"
      "replacement"
      "preview"
      "dispatch"
      "board"
      "route"
      "maintenance";
  }

  body[data-surface="contactcenter"]:not([data-advanced-flow="true"]) .workspace {
    grid-template-columns: 1fr;
    grid-template-areas:
      "cti"
      "call"
      "intake"
      "decision"
      "dispatch"
      "route"
      "preview";
  }

  .wide {
    grid-column: auto;
  }

  .panel-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .symptom-head {
    align-items: flex-start;
    flex-direction: column;
  }

  #symptomCodePreview {
    max-width: 100%;
  }

  .guided-steps {
    grid-template-columns: 1fr 1fr;
  }

  .channel-buttons {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .guided-action {
    align-items: stretch;
    flex-direction: column;
  }

  #primaryActionBtn {
    width: 100%;
  }
}

/* ============================================================================
   SOS LEAN GUIDED-CARD OVERRIDE  —  append to the END of public/sos.css
   Re-themes the Ultra-Lean Asset-Based Service OS cockpit to the same light,
   high-contrast guided-card North-Star as TDC (field-OS visual consistency).
   Pure CSS: no HTML/JS/DOM/ID changes. The base hardcodes ~80 dark surfaces,
   so a broad safety net forces every card/strip/panel + control to light —
   no dark-on-dark. Existing tab IA (.surface-switch) is respected.
   ============================================================================ */

:root {
  color-scheme: light;
  --panel: #ffffff;
  --panel-2: #f5f7f9;
  --line: rgba(16, 22, 30, 0.12);
  --muted: #56606b;
  --faint: #88919c;
  --text: #13171c;
  --blue: #1d5fb0;
  --green: #2f7d4f;
  --amber: #b6791f;
  --red: #b04a3f;
  --violet: #5b4bb8;
  --bg: #eef0f3;
  --accent: #1c2a3a;
  --accent-h: #26384c;
  --r: 14px;
  --r-s: 10px;
}

html, body { background: var(--bg) !important; color: var(--text); }
body { font-family: "Inter", system-ui, -apple-system, "Segoe UI", sans-serif; }
.shell { background: var(--bg); }

/* ---- readable text + light borders on all cards (backgrounds now come tiered
   from the source theme-inversion remap, so we don't flatten them here) ---- */
.setup-card, .panel, .channel-strip, .channel-launchpad, .agent-context-strip,
.task-inbox-strip, .guided-strip, .metric-grid, .status-line, .surface-switch,
.workspace, .companion-launcher,
[class*="-panel"], [class*="-summary"], [class*="-contracts"], [class*="-manifest"],
[class*="-validation"], [class*="-preview"], [class*="-review"], [class*="-list"],
[class*="-strip"], [class*="-card"] {
  color: var(--text);
  border-color: var(--line) !important;
}
.setup-card, .panel {
  border: 1px solid var(--line) !important;
  border-radius: var(--r) !important;
}
.empty, [class*="empty"] { color: var(--muted) !important; }

/* ---- inner tiles / chips / metrics → panel-2 ---- */
.metric, .agent-context-strip > div, .task-inbox-copy, .guided-steps,
.auto-channel-pill, .meta-tile {
  background: var(--panel-2) !important;
  border: 1px solid var(--line) !important;
  border-radius: var(--r-s) !important;
  color: var(--text) !important;
}
.metric span, .agent-context-strip > div > span, .metric-grid span {
  color: var(--faint) !important; text-transform: uppercase; letter-spacing: .04em; font-size: 10.5px;
}
.metric strong, .agent-context-strip > div > strong { color: var(--text) !important; }

/* ---- controls: every button/input/select/textarea readable everywhere ---- */
button, input, select, textarea {
  background: var(--panel) !important;
  color: var(--text) !important;
  border: 1px solid var(--line) !important;
}
input::placeholder, textarea::placeholder { color: var(--faint) !important; opacity: 1; }
button { border-radius: var(--r-s) !important; cursor: pointer; }
button:hover { background: var(--panel-2) !important; }

/* secondary vs ghost */
.ghost { background: var(--panel) !important; color: var(--muted) !important; }
.ghost:hover { color: var(--text) !important; background: var(--panel-2) !important; }

/* ---- accent: the primary-action owner + active tab ---- */
.guided-strip {
  border: 1px solid var(--line) !important;
  border-radius: var(--r) !important;
  box-shadow: 0 1px 2px rgba(16, 22, 30, 0.05);
}
.guided-action { background: var(--panel) !important; display: flex; align-items: center; gap: 16px; }
#nextStepTitle { color: var(--text) !important; font-size: 17px; font-weight: 700; }
#nextStepText { color: var(--muted) !important; }
#primaryActionBtn {
  background: var(--accent) !important; color: #fff !important; border: none !important;
  min-height: 48px !important; padding: 0 22px !important; font-weight: 600 !important; font-size: 15px !important;
}
#primaryActionBtn:hover { background: var(--accent-h) !important; }

.surface-tab { background: var(--panel) !important; color: var(--muted) !important; border: 1px solid var(--line) !important; }
.surface-tab.active { background: var(--accent) !important; color: #fff !important; border-color: var(--accent) !important; }

/* ---- pills / chips ---- */
.pill { background: var(--panel-2) !important; color: var(--muted) !important; border: 1px solid var(--line) !important; }
.pill.muted { color: var(--faint) !important; }
.chip { background: var(--panel-2) !important; color: var(--muted) !important; border: 1px solid var(--line) !important; }

/* ---- topbar ---- */
.topbar { background: var(--panel) !important; border-bottom: 1px solid var(--line) !important; }
.brand strong, .topbar strong { color: var(--text) !important; }
.brand span, .topbar span { color: var(--muted) !important; }

/* ---- headings / body text inside panels ---- */
.panel-head h1, .panel-head h2, h1, h2, h3, strong { color: var(--text); }
.panel-head p, p, small, label { color: var(--muted); }

/* ---- status semantics stay meaningful on light ---- */
.pill.ok, .chip.ok, .state-ok { background: #e3f3ea !important; color: var(--green) !important; border-color: #bfe3cd !important; }
.pill.warn, .chip.warn { background: #fbf3e2 !important; color: var(--amber) !important; border-color: #e9d6ab !important; }
.pill.error, .chip.error, .pill.blocked { background: #f7e6e3 !important; color: var(--red) !important; border-color: #ecc8c2 !important; }

/* ---- mobile ---- */
@media (max-width: 820px) {
  .metric-grid { grid-template-columns: 1fr 1fr; }
  .surface-switch { flex-wrap: wrap; }
  .guided-action { flex-wrap: wrap; }
}